1. What is an unlocked phone and unlocking?

A. An unlocked GSM phone can operate on different GSM networks/Carriers/Providers.However, since the network providers don't want their own phones being used with other providers, when they supply the phones (on contract or pay as you go), they set "Lock Codes" on phones which can cause the phone to accept SIM Cards from their network only. So all phones from network providers are "Locked" Phones.

2.Is Unlocking Cell Phones Legal or Illegal?

A Unlocking your Cell phone is legal in most, or almost all countries around the world.Once you purchase a cell phone it is your legal property and you can do whatever it is you please with your phone. No one can tell you what to do or not with it.

3. Is unlocking safe? Will it damage my phone?

A. When you insert a SIM card that is from a different carrier than the one the phone is from (say you put in a T-Mobile SIM card into an at&t phone), if the phone does not go to the main screen but display any of the following messages, that means your phone is locked.
If you are uncertain of any service kit's functionality, please kindly send us an email with your inquiry and one of our service professional will be happy to answer your question.

4.How can I tell if my phone is locked?

A.When you insert a SIM card that is from a different carrier than the one the phone is from (say you put in a T-Mobile SIM card into an at&t phone), if the phone does not go to the main screen but display any of the following messages, that means your phone is locked.

• Card Disabled
• Contact Service Provider>
• Enter Unlock Code
• Enter Special Code
• Enter Restriction Code
• Incorrect SIM
• Insert Correct SIM
• SIM Not Valid
• Wrong Card
• Your phone cannot be used with this SIM card

5. What are the advantages of unlocking phone?

A. You will be able to use your phone with any SIM card from any GSM network worldwide; as well as

• Increase the resale value of your phones;
/,li>Restore the functionality of your locked phones;
• When you travel, you can use your phones with local GSM network and save on roaming charges;
• Increase activation lines for cellular phone dealers;
• Make good money by offering unlocking service for cellular phone dealers;
• Own more SIM cards running on different networks, swap the SIM cards from time to time;
• Switch to other network when you would like to use your current phone with the other one

6. What is my phones IMEI number, what does it mean and how do i get it??

A.Your phone's IMEI (International Mobile Equipment Identity) number is an unique international "serial number" for your phone to be properly identified from any other phones. It is normally a 15-digit number. However, sometimes you might find it to be 17 digits. But the real effective IMEI number is only the first 15 digits, the last 2 digits are unimportant as they are just checksum numbers.
Your IMEI can be found by the following 2 ways:

1. You can press *#06# on your phone's main screen (where you enter phone numbers) to see it displayed on screen.
2. Remove the back cover (if any) and the battery, there is a 15 digit serial number printed on the back of the phone. We recommend you to always use method 1 to retrieve your IMEI number since it is truely the IMEI number of the mobile phone. When you are sending us the IMEI for unlocking purpose, please only send the 15 digtis without dashes (-) or space ( ). Please do not supply the imei listed on the outside of your phones box as it can be different than that of the phone.