1. What is unlocking?

When you buy the phone, the Service Provider (Rogers, Cingular,AT&T, T Mobile, Orange, Fido) will set the phone up so it can only be used on their network. This is called locking the phone. Unlocking will allow your phone to be used on any GSM network in the world carrying the phone's frequency just by putting your SIM card in. This only works on GSM networks.

2. Why should I unlock my phone?

Mobile Networks/Carriers lock the cell phones they sell so that they could only be used with their network. By unlocking you will be able to use your cell phone with any other network worldwide without restrictions.

3. Who should unlock their phone?

1. Traveling between different countries (for business or personal) - this allows you to carry multiple plans or have a pay as you go SIM on the same phone.
2. Selling your phone - Our service increases the value of your phone because you can sell it to anyone on any compatible GSM network.
3. Changing Service providers - If you are not happy with your service provide, however want to keep your phone. You can keep it by unlocking your phone.
4. Buying the phone from the Internet. Buy a phone off the internet (eBay, Amazon, Howard Forums) and it's locked by another network, we can help!

4. What will happen if the phone remains locked?

If your phone is not stolen/barred, technically there is no such possibility. If you give us the correct information about your phone or if you follow our instructions appropriately then you will be supplied with the appropriate unlock codes or logs which will unlock your phone with 100% success. If in such rare case it does not work we will refund you.

5. What is an IMEI number?

IMEI (International Mobile Equipment Identity) is the unique 15-digit serial number of your mobile phone. You can read your IMEI number by pressing *#06# on the keyboard of your mobile phone or you can read it on a sticker under the battery.

6. What do I need to have? Any Special Hardware required ?

Yes, depending on the brand of your phones you need a specialized service cable or regular data cable. Please check individual site for more info. For example : For SonyEricsson data cable (RS232, USB (FTDI), SE Fighter cable).

7. Phone Unlocking, is it legal?

Yes, it is 100% legal to unlock your phone. If in doubt please consult your country's laws. Of course it is illegal to steal phones; we are referring to those barred phones which were blocked (not locked) by all networks due to being reported lost or stolen. WE DO NOT OFFER ANY IMEI SERVICE!!

Warranty, Exchange & Refund

1. What is your warranty on service cables?

Due to the nature of these cables, we DO NOT provide any warranty on service cables!

2. Who is responsible for shipping fee incase of return/exchange?

Customer is responsible for shipping the product back. We will pay for shipping the product back to the customer. 25% fees will be charged if the return product is not defective.

3.Warranty Seal is broken, Can I exchange/Refund?

Unfortunately NO. No warranty if any of the warranty seal ois broken/tampered/removed!

4.What is your exchange procedure?

Please use the contact us form to let us know. DO NOT OPEN/TAMPER the product without our prior consent or exchange warranty is void.

5.What is the warranty of your products?

Most products comes with 14 days exchange warranty, except REPAIR TOOLS and PARTS (7 days). We only offer an EXCHANGE not REFUND. So please check the items as soon as you recieved it!! For unlocking products, manufacture warranty if NOT stated on description page is 3 months MAX. For repair tools and Parts, we cant warranty these items due to the nature of this products.